Frequently asked questions
How long do the outfits take to make?
Our standard lead time is 3-4 weeks, however, we can fast track your order in just 1 week for an extra fee
Where do you ship to?
We ship worldwide and ship hundreds of garments monthly across the globe.
Can you create Visuals for me?
Yes of course we can. The basic information we need are the colours, logos and any content including the website address you need on the outfits. The more information we have from you the better. We do offer blank templates to allow you to sketch some ideas too.
Can I have a sample before I place my order?
Generally we never send samples for the Grid Girl outfits simply because of the time frame. Clients generally require samples to check the sizes, however, we can advise on the correct sizes and work closely with hundreds of agencies and promo girls around the world. This allows us to have an excellent understanding of the best sizes to make. If you do require a sample then you need to factor in lots of time and we do charge for samples.
What happens if the items arrive faulty or damaged?
Thankfully this is extremely rare as the garments are made from very high-quality fabrics. If for any reason your item arrives damaged you are required to inform us immediately and to send in a photo. We will then create a set of replacement outfits and ship them on a fast track service. We will need the damaged garments back straight away.
How much do the outfits cost?
If you contact us today with all of your requirements then a member of our sales team shall contact you immediately via phone or e-mail, whatever you prefer.
What is the setup and artwork costs?
Nothing, this is free of charge with Grid Girl Outfits
Can we book promotional models through you?
Not direct with us, however we work with hundreds of staffing/model agencies across the globe and can happily recommend you some of the best agencies.
What are the Grid Girl Outfits made from?
The fabric we use is easy-care WHITE polyester / elastane called Nando. It is 92% Polyester, 8% Elastane. The weight is 250 gr/m2 which is heavier than ordinary nylon / Lycra or nylon / elastane. We also offer extra-thick fabrics if needed
I need a very large order of Team Wear (Shirts, Polo's & Jackets), can you offer me a discount?
Yes absolutely, we provide some great discounts based on quantity, just let us know what you require.
How do I choose the colours and add logos?
Firstly you can have whatever colour you want, if you know the Pantone colour then we can match this 100%. In regards to how the outfit looks, you can have whatever you want and place logos etc wherever you desire. We will send you a blank template to sketch some ideas, then our designers will visual them for you.
I love your buy now range in the shop, can I edit these?
No I am afraid not, the buy now range in the shop are stock products and ready to ship. You will need our bespoke service to add your own logos etc.
Can you help me with sizing?
Yes of course and we have size guides available, just ask your sales contact.